In a bid to provide service conveniently to the people, some government offices of the five development regions with huge workload began twelve-hour-long service in two shifts a day, on Tuesday.
As per November 20 decision of the government, Minister for General Administration, Lal Babu Pandit, initiated the 12-hour service from the District Administration Office, Kathmandu, at 6:00 am by providing new passports to Maya Manandhar and Chetana Maharjan.
On the occasion, Minister Pandit said the 12-hour service was begun in two shifts- from 6:00 am to mid day and from the midday to 6:00 pm- so that government could be more accountable to the public.
Responding to a query put on how the human resources could be mobilized for the new initiative, Minister Pandit said, “Currently, the human resource for the new scheme is managed from concerned department and the Ministry. If it is not sufficient, the Ministry would manage further. And for the future, a separate mechanism would be set up for this very scheme.”
The offices at Morang district of eastern region, Kathmandu of central region, Rupandehi of western region, Banke of mid-western region and Kailali of far-western region, which witness maximum workload, began the service in two shifts today.
Former secretary and expert on administration reform coordination and monitoring committee, Krishna Hari Baskota, said the 12-hour service was launched for the effective and smooth service to the people.
“The office time of 10 am to 5:00 pm set by the administrators of the Rana regime failed to cater prompt and efficient service to the needy people, and some government offices faced tremendous work pressure. So, the two-shift service was decided,” he added.
The new scheme of service needs transportation facility to the employees to be assigned for this. Assistant Chief District Officer at Kathmandu, Sharad Pokhrel, who reached early in the office, said the morning shift has energized them. However, the employees coming to the office from different parts of the Kathmandu Valley need to provided morning pickup to the offices.
The offices which are directly related to daily life of the people as electricity and drinking water tariff, land registration and certificate, citizenship certificate, recommendation from the local bodies, company registration and ownership transfer are providing the day long service for the current time.
The service recipient Chetana Maharjan, exuding happiness, said they had to stay on a long line even for ordinary work earlier, but now the two shift service has made it very convenient.
Home Secretary Surya Prasad Silwal, Inspector General of Nepal Police, Upendra Kant Aryal, and Kathmandu CDO Eknarayan Aryal were present on the occasion the Minister initiated service at Kathmandu District Administration Office.
Minister Pandit also directed the concerned bodies to provide efficient service from the District Land Revenue Office and Passport Department with smooth management.
The November 20 decision of the government for daylong service in two shifts is learnt to be expanded throughout the country. RSS