Nepal Police Headquarters has set up a helpline for receiving and responding to complaints from the public.
A person can directly dial the numbers (01-4410144 or toll-free short code 1113) of the headquarters and register his/her complaint, if he/she is denied services to be made available under the existing laws in an easy and simple manner.
Complaint may also be registered with the 24×7 hotline if any police officer harasses service-seekers or demands bribe, is reluctant to deliver service, refuges to receive application or FIR, files false charge, does not carry out criminal investigation honestly and professionally, holds anyone in extra-judicial detention, arrests an innocent person without any charge and acts against the official conduct of police.
Senior Superintendent of Police Sarbendra Khanal, police spokesperson, said the helpline would entertain complaints and grievances any time. “We have designated responsible police officers for the redressal of complaints registered with the hotline. The complaints will be forwarded to the concerned unit for necessary action in a procedural manner depending on their nature and gravity,” he informed.
Once the authenticity of the complaint against any police officer is established, the guilty will be liable to departmental or legal action. The headquarters will communicate to concerned complainants via SMS or email about proceedings of the complaint, its progress and results.
This measure follows growing complaints about police personnel indulging in financial indiscipline and delaying service delivery. The headquarters had arrested and suspended two cops for allegedly receiving bribe from service-seekers under the pretext of providing police clearance certificate without any hassle last week.
Inspector General of Police Prakash Aryal has already directed all rank and file to effectively implement the security agency’s policy of ‘zero tolerance against corruption’ to leave positive impression on the service-seekers.