DoP launches SMS alert to ease its service

DoP launches SMS alert to ease its service

The Department of Passport has launched an SMS alert service to inform those applicants who passport forms are found incorrect or incomplete.

The service, however, is only available to those who apply for passports from DoP’s headquarters at Narayanhiti Palace Secretariat in Kathmandu. The new alert system sends two types of messages — one is sent to those applicants whose photos are improper and another is sent to those who have failed to thoroughly fill personal data.

According to Lok Bahadur Thapa, Director General of DoP, the message is sent as and when any problem or error is found on passport forms so that the concerned applicants can immediately contact DoP and correct their forms. Thapa said that since the launch of the SMS service, some 100 SMS are being sent daily, alerting the concerned applicants about the problems found on their forms. “Earlier, service seekers would know of the errors in their forms only when they came to collect the passports,” Thapa said.

Meanwhile, concerned applicants can also visit DOP’s website to know about the problem in their forms.

More than 3,000 applicants apply for passports from DoP headquarters every day. Besides, as many applicants apply for passports from the district headquarters and Nepali diplomatic missions abroad. Thapa also informed that DoP is also planning to launch similar SMS alert service for those who have applied for passports from district headquarters.

Source: THT